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Frequently Asked Questions

**What kind of tours does Ogunlano Tours offer?**

Ogunlano Tours offers a diverse range of tours, including exclusive spiritual experiences, wildlife safaris, cultural immersions , adventure trips, beach vacations, and more. Particulary centered around Africa and the Caribbean.

**Are the tours customizable?** 

Yes, we offer customizable tours where guests can tailor the itinerary, activities, and dates to suit their preferences. 

**Do you provide group tours or individual/private tours?**

We offer both group tours for those who prefer traveling with others and private tours for a more personalized experience. 

**How do I book a tour with Ogunlano Tours?** 

 Booking a tour is easy! Simply visit our website, review our tour calendar, select your desired tour,  fill out the booking form, and pay your deposit. Our team will be in contact via email for trip updates.

 **What is included in the tour packages?** 

 Our tour packages typically include accommodation, ground transportation, guided tours, and entrance fees. Specific inclusions may vary depending on the tour. 

**Are international flights included in the tour packages?**

International flights are not included in our tour packages, but we can assist you in arranging them as needed. 

**Is travel insurance required for Ogunlano Tours?** 

While travel insurance is not mandatory, we highly recommend that all guests have comprehensive travel insurance to protect against unforeseen circumstances.

**What is the cancellation policy for Ogunlano Tours?**

Our cancellation policy varies depending on the tour package and timing of cancellation. Please refer to our cancellation policy below.

**Can you accommodate special dietary requirements or preferences?** 

We do our best to consider our guests needs and will work to accommodate dietary restrictions and preferences as needed. Please inform us at the time of booking so we can make the necessary arrangements. 

**How can I contact Ogunlano Tours for further inquiries?**

For any additional questions or concerns, feel free to contact our customer service team via email or through our website's contact form. We are here to assist you every step of the way.


**Cancellation Policy for Ogunlano Tours:** 

 1. Cancellation by the Guest:

Cancellations made 30 days or more prior to the tour departure date: Full cost of the Tour can be applied to a future Tour.


!Deposit is non-refundable!

*Cancellations made 15-29 days prior to the tour departure date: 50% of the total tour cost may be applied to a future tour. 


*Cancellations made -14 days prior the tour departure date:25% of the total tour cost may be applied to a future tour.


*Cancellations made 7 or less prior to tour departure date: No refund will be provided. However, given the circumstance, cost may be applied to a future tour. 


2.Cancellation by Ogunlano Tours:

In the unlikely event Ogunlano Tours needs to cancel a tour due to unforeseen circumstances, all guests will receive a full refund of the total tour cost. Ogunlano Tours will not be held liable for any expenses incurred by the guest.


3. Refund Processing: - Refunds will be processed within 14 working days of the cancellation request. - Any bank charges or processing fees associated with the refund will be borne by the guest.


4. Changes to the Itinerary: - Ogunlano Tours reserves the right to make changes to the itinerary, activities, or accommodations if deemed necessary due to unforeseen circumstances. Guests will be notified of any significant changes as soon as possible.


5. No-Show Policy: - Guests who fail to show up for the tour without prior notice will not be eligible for any refunds.


6. Communication of Cancellation: - All cancellation requests must be made in writing via email or through the official Ogunlano Tours website. Verbal cancellations will not be considered valid. By booking a tour with Ogunlano Tours, guests acknowledge and agree to adhere to the terms of the cancellation policy outlined above.

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